Refund Policy

Introduction
At BarefootSole, we stand behind the quality of our products and aim to ensure our customers are completely satisfied with their purchases. This Refund Policy outlines the conditions under which returns and refunds are processed, helping you understand how we handle these situations.

Conditions for Returns and Refunds

  • Eligibility Window: Products can be returned within 30 days of the receipt of your order.

  • Condition of Products: Items must be unworn, in the original packaging, and in the same condition that you received them.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact our customer service team at support@barefootsole.com with your order number and details about the product you wish to return.

  2. We will provide you with instructions on how to return the products. You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@barefootsole.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@barefootsole.com and send your item to the address provided in the return instructions.

Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Non-Returnable Items
Certain types of items cannot be returned, such as custom-made products or personal care goods. Please get in touch if you have questions or concerns about your specific item.

Contact Us
If you have any questions about this Refund Policy or how to return your product, please contact us at support@barefootsole.com.

Conclusion
At BarefootSole, we are dedicated to ensuring our customers have a positive experience. Our policies are designed to promote a straightforward and fair process for returning products and receiving refunds. Thank you for choosing BarefootSole for your footwear needs.