FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Orders & Payment

Below are some common questions about orders and payments.

How do I place an order?

You can place an order directly on our website. Simply choose your product, select the size, and click 'Add to Cart'. Follow the checkout instructions to complete your purchase.

Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, we may be able to cancel or modify it. Please email us at support@barefootsole.com as soon as possible.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and manage returns more easily.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods offered during checkout.

Will I receive an order confirmation email?

Yes, you’ll receive an email confirmation once your order is successfully placed.

Can I apply more than one discount code at checkout?

Only one discount code can be applied per order unless otherwise stated.

Do you offer gift cards or store credit?

We currently do not offer gift cards, but it’s something we’re working on for the future!

Products

Below are some of are common questions about our products.

What makes BarefootSole shoes different from regular shoes?

BarefootSole shoes mimic natural foot movement, with zero drop soles, wide toe boxes, and flexible materials. They support better posture and foot strength.

How do I choose the right size?

We recommend using our sizing chart on each product page. If you're between sizes, we suggest sizing up.

Do your shoes run true to size?

Most customers find our shoes true to size, but checking the size guide is always best.

Are your products suitable for wide feet?

Yes! Our designs are great for wide feet thanks to the naturally spacious toe box.

Are BarefootSole shoes vegan or made from sustainable materials?

Our shoes are made with ethically sourced materials. Some models are vegan – check the product description for details.

Do you have care instructions for your shoes?

Yes, we include care instructions on the product page and with your order to help keep your shoes looking great.

Where are your products made?

Our shoes are designed in the U.S. and crafted in carefully selected ethical factories abroad.

Shipping & Delivery

Below are some common questions about shipping and delivery.

How long does shipping take?

Standard delivery to the U.S. takes 6–10 business days after the 1–2 business day processing time.

How long does it take to process my order?

Orders are processed within 1–2 business days from the time of purchase.

Do you ship internationally?

We currently only ship within the U.S., but are working on expanding internationally.

How much does shipping cost?

Shipping costs vary by location and order size. You’ll see rates at checkout before payment.

Can I track my order?

Yes! You’ll receive a tracking link via email once your order ships.

My tracking info hasn’t updated — what should I do?

Sometimes carriers take a day or two to update tracking. If it hasn’t moved in 3+ days, contact us at support@barefootsole.com.

What happens if my package is lost or stolen?

If your package is lost or stolen, please reach out to us and we’ll work with you to find a solution.

Returns & Exchanges

Below are some common questions about returns and exchanges.

What’s your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, return your item within 30 days of delivery for a full refund.

How do I start a return or exchange?

Email us at support@barefootsole.com with your order number to start a return or exchange.

Can I return worn shoes?

You may return lightly worn shoes if they're in good condition. We want you to love your purchase.

Do I have to pay for return shipping?

Return shipping costs are the customer’s responsibility unless the return is due to our error.

How long does it take to receive my refund?

Refunds are issued within 3–7 business days after we receive your return.

Can I exchange for a different size or color?

Yes! You can exchange for a different size or color as long as it's in stock.

Do you offer store credit for returns?

Yes, we can issue store credit upon request instead of a refund.

Customer Support

Below are some common questions about customer support.

How can I contact BarefootSole?

You can email us at support@barefootsole.com. Our team is available Mon–Fri, 9:00–17:00 EST.

When can I expect a response to my email?

We typically respond to inquiries within 24–48 business hours.

Do you have live chat or phone support?

At this time, we offer email support only, but live chat is coming soon.

Where is your company based?

We are based in the U.S., and our main warehouse is located in Nevada.

Order Issues

Below are some common questions about order issues.

I received the wrong item — what should I do?

Email us with your order number and a photo of the item. We’ll get it sorted right away.

My order arrived damaged. How do I report it?

Please send photos of the damage along with your order number to support@barefootsole.com.

Why was my order canceled or delayed?

This can happen due to payment or stock issues. If you haven’t received details, please contact us.

I accidentally entered the wrong address. Can I update it?

If your order hasn’t shipped yet, we may be able to update your address. Email us as soon as possible.

Other

Below are some other common questions about BarefootSole.

Do you work with influencers or affiliates?

Yes! Email us at support@barefootsole.com with your social media or website for collaboration opportunities.

How do I join your newsletter?

Scroll to the bottom of our homepage to sign up for our newsletter and receive updates and offers.

Is your website secure for payments?

Yes — we use SSL encryption and secure payment gateways to keep your information safe.

Do you offer wholesale or bulk pricing?

Yes, we offer bulk pricing for select models. Contact us directly to discuss wholesale opportunities.

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