Returns & Exchanges Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

At BarefootSole, we stand behind the quality of our barefoot and minimalist footwear and aim to ensure our customers are completely satisfied with their purchases. This Refund Policy outlines the conditions under which returns and refunds are processed, helping you understand how we handle these situations fairly and transparently.

Conditions for Returns and Refunds

  • Eligibility Window: Products can be returned within 30 days of the receipt of your order.
  • Condition of Products: Items must be unworn, in the original packaging, with all tags attached, and in the same condition that you received them.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.
  • Defective Products: We accept returns for defective or damaged products regardless of wear, provided you notify us within 30 days of receipt.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at support@barefootsole.com with your order number and details about the product you wish to return.
  2. For defective products, please include photos showing the defect or damage to expedite the process.
  3. We will provide you with a Return Authorization Number and instructions on how to return the products.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@barefootsole.com.

Exchanges

We replace items if they are defective, damaged, or if we sent the wrong item. If you need to exchange a product for the same item in a different size or color, send us an email at support@barefootsole.com and we will provide instructions for the exchange process.

For size exchanges on non-defective items, customers are responsible for return shipping costs.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send a refund to the gift giver.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom-made or personalized products
  • Final sale or clearance items
  • Items that have been worn or show signs of use (except for defective products)
  • Products without original tags or packaging

Please contact us if you have questions or concerns about your specific item.

International Returns

For international orders, customers are responsible for return shipping costs and any customs or import duties that may be incurred. We recommend using a trackable shipping service for international returns.

Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us:

Email: support@barefootsole.com
Website: www.barefootsole.com

Our customer service team typically responds within 24-48 business hours.

Conclusion

At BarefootSole, we are dedicated to ensuring our customers have a positive experience with our barefoot footwear. Our refund policy is designed to be straightforward and fair, balancing customer satisfaction with business sustainability. Thank you for choosing BarefootSole for your minimalist footwear needs.

This policy is administered by BarefootSole